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TS
The Swiftwater Hotel
Concierge
Entry-Level JobVerifiedNo experience needed
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Scorecard
Based on Pennsylvania data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$37,318 / year median in Pennsylvania
+8% projected growth
Job Description
Job Summary:
We are seeking an outgoing, friendly and professional Concierge to join our team. As a Concierge, you will be the first point of contact for guests and will provide exceptional customer service to ensure a positive experience during their stay. Your role will involve assisting guests with various inquiries, making reservations, upselling excursions and providing recommendations for local attractions and dining options.Duties:
- Greet guests upon arrival and provide a warm welcome
- Provide information about hotel amenities, services, and local attractions
- Make reservations for dining, transportation, and entertainment
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain a neat and organized front desk area
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain knowledge of current events and activities in the local area
- Perform other duties as assigned
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Bilingual proficiency is a plus
- Strong customer service skills with the ability to handle difficult situations professionally
- Exceptional time management and organizational skills
- Knowledge of local attractions, restaurants, and transportation options
- Ability to work well in a team environment
- Proficiency in using computer systems for reservations and guest management If you have a passion for providing exceptional customer service and enjoy assisting guests with their needs, we would love to hear from you.
Job Type:
Full-time Pay:
$18.00- $20.