Host / Hostess

Host / Hostess Tim Ho Wan - Irvine Irvine, CA Job Details Part-time | Full-time $16.50 an hour + tips 1 day ago Qualifications Serving Retail sales transactions Guest relations Greeting customers Processing cash transactions High school diploma or GED Task prioritization Cleaning POS systems Order entry Entry level

Full Job Description Job Summary:

Host/ess-Counter/Cashier are responsible for receiving, delighting, and serving customers at the front counter, taking orders, operating the cash register, maintaining cleanliness, and performing other assigned tasks.

Key Responsibilities:

Work closely with the Management Team on duty (and the Station In-Charge). Set-up chairs at the receiving area while waiting to be seated at the dining area (if applicable). Manage guest/s' experience who are in queue, especially when queue is long. Provide order form with pencil on the clip board for all the guests in queue, so they can decide what to order while waiting in queue. Determine the sequence of priorities for the first four parties in the queue. Coordinate with the Management Team on Duty and Station In-Charge on the number of pax in each party of guest to prepare the correct table size and seating arrangement. Inform guest/s their sequence of priorities when all guests in that party are all present. Communicate Management Team on Duty and Station In-Charge on table availability using the 2-way radio. Receive, sit guest/s, send guests off warmly, and encourage guests to come again. Present the order form and explain how to use it. Describe the various types of Dim Sum (if guest/s are not familiar with the menu); recommend and introduce them to the menu and any promotional dishes. Take the customer/s' orders, suggestive sell (upsell), repeat to confirm and avoid errors in orders and collect the order form when ready. Key in the orders to the P.O.S including any variations or special instructions in the serving of food orders. Observe cash control procedures and print out of reports in POS.

Job Requirements:

Minimum of two years high school education 1 year of crew member experience in a similar industry, preferred, or equivalent combination of education & experience. INDFOH