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MR
Mt. Rubirosa
Reservationist /Host / Maitre d
Career Insights for Host / Hostess
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Scorecard
Based on Colorado data
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What they do
A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
$28,414 / year median in Colorado
+8% projected growth
Job Description
Overview This role focuses on delivering first-class guest welcome and seating experiences, managing reservations and flow, and supporting a premier dining experience in a fast-paced, seasonal environment. Discretion and poise are essential. Key Responsibilities Welcome guests warmly as they arrive, greet and assist with seating, and communicate wait times accurately. Manage reservations, walk-ins, and seating charts to optimize dining room flow and minimize wait times. Escort guests to tables, present menus, and provide a concise overview of offerings and room amenities. Maintain a professional, polished appearance and demeanor aligned with luxury standards. Coordinate with front-of-house and kitchen teams to ensure smooth service flow and timely seating arrangements. Monitor dining room occupancy and anticipate peak periods; communicate needs to supervisors and peers. Address guest questions and special requests with courtesy; resolve issues or escalate to management when appropriate. Uphold confidentiality around guest information, brand strategies, and opening details. Assist with coordinating special events, private dining, and group reservations when applicable. Support with front-of-house operational tasks as needed to maintain a seamless guest experience. Ensure compliance with health, safety, and sanitation standards in all service areas. Qualifications and Skills Prior experience in a host/guest services role, preferably in upscale, fine-dining, or resort settings; winter season experience in Aspen is a plus. Exceptional hospitality instincts, with a calm-and-helpful approach and strong interpersonal skills. Excellent communication and problem-solving abilities; comfortable multitasking in a dynamic environment. Familiarity with reservation systems and front-of-house software; basic cash handling is a plus. Professional appearance and demeanor aligned with luxury standards. Ability to operate effectively in a fast-paced, seasonal setting with varying shifts. Flexibility to work evenings, weekends, holidays, and peak periods; willingness to adapt to changing schedules. High school diploma or equivalent; hospitality-related training or certifications are a plus. Ability to thrive in a confidential, startup-like setting where openings and concepts may evolve. Working Conditions Seasonal role with potential extension based on performance and business needs. Fast-paced front-of-house environment with peak activity during ski-season hours. Standing for extended periods; occasional bending and reaching. Compensation and Perks Competitive hourly wage plus tips where applicable; potential for seasonal incentives. Employee dining discounts Opportunities for professional development and advancement within the concept.