A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
The restaurant hostess is responsible for greeting guests and members at the door. The hostess seats and presents clean menus to guests in a friendly, professional, and quick manner. Greets and seats guests, presents menus to guests, informs them of specials. Ensures guests are comfortable while waiting for a seat. Primarily assisting Servers and server assistants with setup, maintenance, cleanliness, and safety of Dining areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to, the following: Greet all guests immediately when they come in and when going. Thank the guests and invite them to return. Seat guests appropriately and present them with the menu. Arrange guest seats in rotation among servers in order to ensure that they are given an equal number of tables. Update the floor chart regularly throughout the shift. Collect menus and return them to the Host Area when appropriate. Clean menus as required throughout the shift. Observe tables and take note of dirty, clean, and occupied tables. Answer phone about questions regarding menu items. Ensure that the front door area is both maintained and cleaned, both inside and out. Keep the Host Area stocked with take-away menus, toothpicks, business cards, and other necessary items. Assist the servers by refilling beverages and water, processing payment, and running food to the tables. Assist servers in resetting and bussing tables. Perform restroom checks several times during the shift by using the restroom check pads. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work.
MINIMUM QUALIFICATIONS
(KNOWLEDGE, SKILLS, AND
ABILITIES
) Prior restaurant experience. High school diploma or
GED. PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance Grasp, turn, and manipulate objects of varying size and weight. Requires fine motor skills and hand-eye coordination. Stand, sit, or walk for an extended period of time or for an entire work shift. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
