Position Summary:

The hostess is the first point of contact for guests and plays a crucial role in setting the tone for their dining experience. This position involves warmly welcoming guests, managing reservations, coordinating seating arrangements, and ensuring the smooth flow of service in a fine dining environment. A professional, polished demeanor and exceptional customer service skills are essential.

Key Responsibilities:

Greeting Guests:

Provide a warm, friendly, and professional welcome to all guests upon arrival.

Reservations Management:

Answer phone calls and manage online reservations, ensuring accurate booking details and accommodating special requests when possible.

Seating Coordination:

Plan and manage seating arrangements to balance guest preferences with operational efficiency, including managing waitlists during peak hours.

Menu Knowledge:

Be familiar with the menu, specials, and key details to address guest inquiries or relay information.

Ambiance Management:

Maintain a clean, organized, and visually appealing host station and entryway. Monitor lighting, music, and overall ambiance to enhance the dining experience.

Guest Relations:

Respond to guest inquiries, address concerns, and handle complaints gracefully, escalating issues to management as needed.

Collaboration:

Work closely with servers, managers, and kitchen staff to ensure seamless communication and operations.

Farewell Guests:

Thank guests sincerely upon departure and invite them to return.

Qualifications:

Education and Experience:

High school diploma or equivalent. Previous experience as a hostess, front-of-house staff, or customer service role in a fine dining or upscale restaurant preferred.

Skills and Competencies:

Interpersonal Skills:

Exceptional communication and interpersonal skills, with the ability to engage warmly and professionally with diverse guests.

Professional Appearance:

Maintain a polished and sophisticated appearance in accordance with fine dining standards.

Organizational Skills:

Strong organizational and multitasking abilities to manage reservations, seating, and guest inquiries simultaneously.

Problem-Solving:

Ability to remain calm under pressure and address guest concerns with tact and diplomacy.

Technical Proficiency:

Familiarity with reservation systems (e.g., OpenTable, Resy) and basic computer skills.

Teamwork:

Strong collaboration skills to coordinate effectively with the restaurant staff. Attention to

Detail:

Keen eye for details to ensure an exceptional guest experience, from ambiance to seating arrangements.

Physical Requirements:

Ability to stand for extended periods. Comfortable walking and occasionally assisting with light tasks (e.g., arranging chairs or handling menus).

Preferred Qualifications:

Fluency in multiple languages is a plus for accommodating international guests. Knowledge of fine dining etiquette and terminology.

Job Types:

Full-time, Part-time Pay:

$16.00 - $18.00 per hour

Work Location:

In person