We are seeking a friendly and organized Host/Cashier to join our hospitality team. As the first point of contact for our guests, the Host/Cashier plays a vital role in ensuring a positive and memorable experience. The ideal candidate will have excellent customer service skills, be proficient in using a point-of-sale (POS) system, and have a strong understanding of hotel operations.
Duties:
Greet guests warmly and efficiently check them in or out of the hotel.
Manage front desk operations, including handling phone calls, answering guest inquiries, and providing information on hotel amenities and services.
Process guest payments and handle cash and credit transactions.
Utilize a POS system to accurately record sales, manage inventory, and process guest orders.
Provide exceptional customer service, responding promptly to guest requests and resolving any issues that may arise.
Maintain a clean and organized front desk area, ensuring that all necessary supplies are stocked and within reach.
Collaborate with other hotel staff members to ensure seamless communication and exceptional guest relations.
Maintain a high level of knowledge about hotel policies, services, and amenities.
Develop a strong understanding of the hotel's hospitality standards and consistently strive to exceed guest expectations.
Requirements:
Previous experience in a hotel or restaurant setting, preferably as a host or cashier.
Strong communication and phone etiquette skills.
Ability to work well under pressure and in a fast-paced environment.
Proficiency in using a POS system, Excellent customer service skills, with the ability to help guests with any questions or concerns.
Basic knowledge of hotel operations and hospitality standards.
Ability to work a variety of shifts, including weekends and holidays.
Experience in guest relations and hospitality is highly valued.