Lead Front Desk Host Sorella Salon and Spa Issaquah, WA Job Details Part-time | Full-time $18 - $25 an hour 2 hours ago Benefits Free parking Paid time off Employee discount Flexible schedule Referral program Qualifications Teamwork Interpersonal skills Attention to detail Stocking Beauty & cosmetics sales Full Job Description Lead Front Desk Host Sorella Salon & Spa About Sorella Salon & Spa Sorella Salon & Spa is a luxury beauty and wellness destination where exceptional service, thoughtful details, and genuine hospitality come together. We believe the guest experience begins the moment someone walks through our doors, and our Lead Front Desk Host plays a critical role in creating that first and lasting impression. We are seeking a polished, warm, highly organized Lead Front Desk Host to oversee the day-to-day guest experience at our reception area while supporting front desk operations, appointment coordination, sales, and team communication. This is an ideal opportunity for someone who thrives in a refined, fast-paced environment and takes pride in anticipating guest needs, maintaining impeccable standards, and delivering service that feels effortless and elevated.

Position Overview:

The Lead Front Desk Host serves as the first and final point of contact for every Sorella guest. This role combines luxury hospitality, administrative coordination, retail and service sales, and front desk leadership. The Lead Front Desk Host ensures that every guest is welcomed warmly, appointments are managed seamlessly, transactions are handled accurately, and the reception and common areas consistently reflect Sorella's elevated brand standards. The ideal candidate is naturally hospitable, exceptionally organized, confident in communication, detail-oriented, and able to remain calm and gracious while managing multiple priorities.

Key Responsibilities:

Guest Experience & Hospitality Serve as the primary point of contact for guests entering and leaving Sorella Salon & Spa. Deliver warm, personalized, and elevated greetings while creating a welcoming atmosphere from arrival through departure. Manage guest check-ins and check-outs with efficiency, discretion, and genuine hospitality. Anticipate guest needs and proactively provide assistance throughout their visit. Offer attentive hosting, including directing guests, communicating expected wait times, and ensuring they are comfortable while waiting. Maintain a professional, polished, and approachable presence at all times. Build meaningful guest relationships and recognize returning guests by name whenever possible. Handle guest questions, requests, concerns, and service recovery opportunities with poise and professionalism. Create a seamless transition between front desk, service providers, and other areas of the salon and spa. Uphold Sorella's commitment to personalized, high-touch service at every guest interaction. Appointment Coordination Schedule, confirm, modify, and coordinate salon and spa appointments accurately. Optimize the appointment book while considering service timing, provider availability, guest preferences, and operational flow. Coordinate arrivals, departures, cancellations, rescheduling, and waitlists. Communicate appointment details clearly to guests and service providers. Monitor the daily schedule and proactively identify potential timing conflicts or operational challenges. Support the team in maintaining an efficient and well-organized appointment flow. Follow established booking, cancellation, and scheduling policies consistently and professionally. Front Desk Operations Take ownership of daily front desk operations and ensure the reception area runs smoothly throughout the day. Maintain accurate guest records and appointment information within the salon's booking/POS system. Answer incoming phone calls, respond to guest inquiries, and manage communications in a warm and professional manner. Respond to guest messages and requests in a timely and polished manner. Communicate important guest information and operational updates to the appropriate team members. Assist with opening and closing front desk procedures as assigned. Maintain organization of front desk materials, supplies, guest information, and administrative areas. Serve as a knowledgeable resource for salon and spa services, policies, promotions, and retail offerings. Retail & Service Sales Confidently educate guests about products, services, and treatments. Identify appropriate opportunities to enhance the guest experience through retail recommendations, service upgrades, or additional bookings. Process retail and service transactions accurately and efficiently. Handle cash, credit card, gift card, and other forms of payment according to company procedures. Ensure all transactions, discounts, promotions, gratuities, and adjustments are processed correctly. Support achievement of front desk, retail, and overall salon sales goals. Maintain a strong understanding of Sorella's products and services in order to confidently answer guest questions and make thoughtful recommendations. Reception & Brand Standards Maintain a polished, meticulously organized, and visually appealing reception area at all times. Ensure common areas are clean, orderly, inviting, and appropriately stocked. Monitor details such as lighting, music, scent, refreshments, retail displays, and overall presentation as applicable. Ensure the guest-facing environment consistently reflects Sorella's luxury brand standards. Demonstrate exceptional attention to detail and take initiative to correct anything that does not meet established standards. Protect the privacy, comfort, and overall experience of every guest. Lead Responsibilities As a Lead Front Desk Host, you will help set the standard for front of house hospitality and operational excellence.

Responsibilities may include:

Lead by example in guest service, professionalism, punctuality, appearance, and attention to detail. Help establish and maintain consistent front desk procedures and service standards. Support and mentor front desk team members as needed. Assist with training new team members on guest experience, systems, procedures, and Sorella standards. Help identify opportunities to improve front desk efficiency and the overall guest journey. Communicate operational needs, guest feedback, and front desk observations to salon leadership. Help ensure smooth coverage and coordination during busy periods. Take initiative in resolving day-to-day front desk challenges before they impact the guest experience. What We're Looking For The ideal candidate is someone who understands that luxury service is found in the details . You naturally notice what a guest may need before they ask, remain composed when the environment becomes busy, and take pride in making every interaction feel personal and effortless.

You bring:

Previous experience in luxury hospitality, salon/spa, hotel, restaurant, retail, or another high-touch customer service environment. Exceptional verbal and written communication skills. A warm, confident, and polished professional presence. Strong organizational and multitasking abilities. Excellent attention to detail. The ability to prioritize effectively in a fast-paced environment. Confidence handling transactions and working with POS and scheduling systems. A genuine interest in beauty, wellness, hospitality, and creating memorable guest experiences. Strong sales instincts with an emphasis on service rather than pressure. Professional judgment, discretion, and the ability to handle sensitive guest situations gracefully. A team-oriented attitude and willingness to step in wherever needed. Reliability, punctuality, and a strong sense of ownership. The ability to maintain composure, positivity, and professionalism throughout a busy day. Success in This Role Looks Like Guests feel genuinely welcomed, recognized, and cared for from the moment they arrive. Check-ins and check-outs feel effortless, organized, and personalized. Appointments are scheduled accurately and the daily flow remains smooth. Front desk communication is timely, clear, and professional. Transactions are consistently accurate. Retail and service opportunities are thoughtfully identified and supported. The reception and common areas are immaculate and brand appropriate. The front desk team operates with confidence, consistency, and hospitality. Guests leave with a positive impression of Sorella and are excited to return.

The Sorella Standard:

At Sorella Salon & Spa, we believe luxury isn't simply about beautiful surroundings, it's about how people feel while they are with us . Every interaction is an opportunity to make a guest feel welcomed, valued, remembered, and cared for. Our Lead Front Desk Host sets the tone for that experience and helps ensure that every detail, from the first hello to the final goodbye, reflects the warmth, sophistication, and excellence of the Sorella brand. If you are passionate about exceptional hospitality, thrive on creating beautiful guest experiences, and take pride in doing the little things exceptionally well, we would love to meet you.

Pay:

$18.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off Referral program

Work Location:

In person