Role Profile Metro Zona Hospitality has been seeking a dedicated and personable Front Desk Assocaite to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in guest information. Handle guest inquiries and resolve issues promptly to enhance guest satisfaction. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Process reservations and cancellations using hotel management software. Conduct night audits as required, ensuring all financial transactions are accurate. Operate phone systems to manage incoming calls and relay messages appropriately. Collaborate with housekeeping and maintenance teams to ensure room readiness and address guest concerns. Skills Strong phone etiquette with excellent verbal communication skills. Experience in hotel management or front desk operations is preferred. Proven ability in guest relations and providing outstanding guest services. Familiarity with hospitality industry standards and practices. Proficient in using phone systems and hotel management software. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail. A friendly demeanor with a passion for delivering exceptional customer service. Join our team as a Front Desk Agent by sharing your updated profile by 20th July, 2025 emailing at career@metrohospitality.com

Job Types:

Full-time, Contract Pay:

From $16.00 per hour

Experience:

Front desk: 5 years (Required)

Work Location:

In person