Guest Service Agent 47th Street Phoenix Phoenix, AZ Job Details Full-time 14 hours ago Qualifications Communication skills Entry level Full Job Description

• Job Summary:

• We are seeking a Guest Service Agent to ensure exceptional customer service for our guests. The ideal candidate will have a friendly demeanor, excellent communication skills, and the ability to handle guest inquiries and resolve any issues efficiently.

• Responsibilities:

• 1.

Greet guests upon arrival and assist with check-in/check-out processes. 2. Answer phone calls, emails, and in-person inquiries promptly and professionally. 3. Provide information about hotel amenities, local attractions, and dining options. 4. Address guest concerns and resolve complaints in a timely and effective manner. 5. Process payments and maintain accurate guest records. 6. Coordinate with other departments to ensure guest needs are met.

• Qualifications:

• 1. High school diploma or equivalent. 2. Proven customer service experience in a hospitality setting is preferred. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and a proactive approach to guest satisfaction. 5. Ability to work flexible hours, including nights, weekends, and holidays. 6. Proficiency in using reservation and payment systems.

• Physical Requirements:

• 1. Ability to stand for extended periods. 2. Lift and carry luggage and other items as needed. 3. Moderate to fast-paced work environment requiring manual dexterity.

• Skills:

• 1.

Customer service 2. Communication 3. Problem-solving 4. Multi-tasking