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Holiday Inn and Suites Scottsdale North Airpark
Front Desk Agent -PM & Night Audit Shift
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,225 / year median in Arizona
Job Description
Front Desk Agent -PM & Night Audit Shift Holiday Inn and Suites Scottsdale North Airpark - 3.7 Scottsdale, AZ Job Details Full-time $17 - $19 an hour 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Hotel and accommodations payment processing Night audit Greeting customers Client inquiry handling Customer service problem-solving Full Job Description We are looking for a reliable Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests that will hopefully keep them coming back to stay! This will be a needed flexible position, some AM shifts and some PM shifts- Responsibilities This is an open shift, PM shift (3PM-11PM) and/or night audit (11PM-7AM)- fluctuate depending on hotel needs! Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments