Hyatt Place Newark Silicon Valley is seeking a Front Office Agent with prior and recent experience as a Hotel's Front Desk Agent who can contribute to our commitment to exceptional guest service, operational excellence, and teamwork . . This is not an entry-level role.

PLEASE ONLY APPLY

if you have minimum 2 years of recent experience as a Hotel Front Desk agent. We are looking for individuals who already understand hotel standards, systems, and guest expectations—and can execute without training. This role is ideal for someone who values high standards, takes ownership, and delivers a welcoming, efficient, and professional guest experience . The Front Office Agent plays a key role in creating a "larger than home" experience for our guests while maintaining a clean, comfortable, and inviting environment. The hotel is conveniently located off I-880 in Newark , with an easy commute from Fremont, Union City, Hayward, Milpitas and San Jose, and Minutes from Tesla Fremont Factory and major Silicon Valley employers. Important Requirement (Must-Have - Please Read Carefully) To be considered for this role, candidates must meet all of the following requirements : Minimum 2 year of recent experience working at a branded hotel's Front Desk (Hyatt preferred) Hands-on experience using OPERA preferred Proven ability to deliver friendly, professional, and guest-focused service This requirement is non-negotiable. Applications that do not meet the above criteria will not be considered . Please apply only if you have direct experience working within a hotel environment. Key Responsibilities As a Front Office Agent, you will be responsible for delivering outstanding guest service and ensuring smooth hotel operations.

Key responsibilities include:

Greet guests and complete the check-in process, including verifying information, assigning rooms, and issuing keys Handle guest check-out, billing, and payment processing accurately (cash, credit, debit, etc.) Maintain strong knowledge of hotel offerings, room types, rates, promotions, and local area information Respond to guest inquiries and resolve issues promptly, professionally, and efficiently Manage guest requests, messages, and special accommodations Use up-selling techniques to promote hotel services and maximize revenue Handle guest concerns and complaints with a focus on resolution and satisfaction Ensure compliance with hotel procedures, audit standards, and operational policies Assist with bar/lounge (Hyatt Place Gallery/Bar) operations as needed Maintain a clean, organized, and welcoming front desk environment Work a flexible schedule, including weekends and holidays Qualifications Minimum 2 year of experience at a branded hotel Experience with

OPERA PMS

preferred Strong communication skills (spoken and written English) Ability to work in a fast-paced, guest-facing environment Strong multitasking and problem-solving skills Reliable, detail-oriented, and able to work independently Must be 18 years or older Experience handling complex front office operations and escalations , with strong experience in advanced Oracle

OPERA PMS

functionalities and demonstrated expertise in accurate guest billing and invoicing, including independently resolving discrepancies (preferred, not required) . High school diploma or equivalent required Basic computer skills (Word, Excel, etc.) Ability to lift, push, or pull up to 20 lbs

Schedule and Availability Requirements:

Flexible and open to work any of the following shifts: Saturday and Sunday AM (7am to 3pm) Saturday and Sunday PM (3pm to 11pm) Will be assigned 2 shifts/week from any of the above.

We are seeking someone who:

Takes ownership of the guest experience Brings a positive, service-first attitude Can step in and perform with minimal training Works well independently while being a strong team player Hourly Pay Rate ($21): Depending upon the experience and skill set

Pay:

$21.00 - $21.01 per hour

Benefits:

Employee discount

Experience:

Front Desk at a hotel: 2 years (Required) total working: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred) Ability to

Commute:

Newark, CA 94560 (Required)

Work Location:

In person