Overview Are you passionate about delivering exceptional guest experiences and creating welcoming environments? We are actively seeking enthusiastic Front Desk Agents to join our dynamic hospitality team! In this vital role, you will be the first point of contact for our guests, providing outstanding customer service, managing reservations, and ensuring every guest feels valued from check-in to check-out. Your energy, professionalism, and hospitality expertise will set the tone for memorable stays and positive guest relations. This paid position offers an exciting opportunity to develop your hotel skills. Responsibilities Greet guests warmly upon arrival, ensuring a smooth and friendly check-in process. Manage multi-line phone systems with professionalism, providing accurate information and assistance. Handle guest inquiries, requests, and complaints promptly to ensure satisfaction and resolve issues efficiently. Maintain accurate reservation records, update guest profiles, and coordinate room assignments. Conduct night audits and reconcile billing details to ensure financial accuracy at the end of each shift. Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience. Must have a flexible schedule and be willing to work varying shifts, including weekends and holidays. Must be willing and able to cover shifts on short notice, including last-minute staffing needs or call-outs. Must demonstrate reliability, punctuality, and flexibility in supporting front office operations. Experience Prior experience in hospitality management or front desk operations within a hotel or resort setting is highly preferred. Demonstrated customer service skills with a focus on guest satisfaction and hospitality excellence. Familiarity with hotel management software systems and multi-line phone systems is advantageous. Knowledge of night audit procedures, hotel operations, and guest services best practices is desirable. Strong interpersonal skills combined with professionalism in handling guest interactions and inquiries. Join us to be part of a lively team dedicated to creating memorable experiences through exceptional hospitality!

Pay:

$16.00 - $16.50 per hour

Benefits:

401(k) Employee discount Flexible schedule Paid time off Referral program

Work Location:

In person