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Omni New Haven Hotel at Yale

Rooms Front Office - Desk Agent Full-Time

Pay: Not specified

Posted: 3 days ago

Location: New Haven, CT (Onsite)

Last Updated: 21 hours ago

Hours: Full-Time

Expires: 10/5/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$34,816 / year median in Connecticut

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Job Description

Essential Functions:

¨ To be thoroughly acquainted with all check-in procedures and policies. ¨ To be thoroughly acquainted with all check-out procedures and policies. ¨ To be thoroughly acquainted with all reservations procedures and policies. ¨ Be familiar with guest scenarios. ¨ Be familiar with all technical equipment as related to the Front Desk. ¨ To be familiar with all hotel facilities. ¨ To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

¨ Be familiar with Guest Services functions in order to assist Guest Services during peak times. ¨ Be familiar with PBX functions in order to assist with incoming calls. ¨ Accept other special duties as required by management. ¨ Work with Front Office Manger in order to ensure consistent completion of daily shift checklist.

Tools and Equipment:

¨ Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

¨ Interior and on occasion exterior of hotel with exposure to weather conditions.