Front Desk Clerk - Nights only - 3 days Howard Johnson Inn Rocky Hill, CT Job Details Part-time $17 an hour 10 hours ago Qualifications Resort experience Multilingual Night audit Accounting Multi-line phone systems Full Job Description Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will provide exceptional guest services, manage front desk operations, and ensure a welcoming environment for all visitors. This role is vital in creating positive guest experiences and maintaining the smooth functioning of our hotel or resort. Candidates with hospitality management experience, multilingual abilities, and strong communication skills are highly encouraged to apply. Bilingual proficiency and hotel management knowledge are considered advantages. This position offers an engaging work environment with opportunities for growth within the hospitality industry. Responsibilities Greet guests promptly and courteously upon arrival, ensuring a positive first impression Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software Handle guest inquiries, reservations, cancellations, and modifications with professionalism and accuracy Provide information about hotel amenities, local attractions, and services to enhance guest experience Maintain accurate records of guest information and billing details Address guest concerns or complaints promptly, escalating issues when necessary to ensure satisfaction Manage phone etiquette and handle a high volume of calls with professionalism during busy periods Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests Uphold security procedures by monitoring access to the property and ensuring guest safety Assist with night audit procedures as needed to reconcile accounts and prepare reports Experience Prior experience in hospitality management or front desk operations preferred Strong customer service skills with a focus on guest relations Experience working with multi-line phone systems and reservation software is advantageous Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively Knowledge of hotel management systems, resort operations, or front desk functions is a plus Excellent communication skills, including phone etiquette and professional demeanor in all interactions This role offers an exciting opportunity to be part of a dynamic hospitality team dedicated to delivering outstanding guest experiences. We value professionalism, attentiveness, and a passion for hospitality service in all applicants.

Job Type:

Part-time Pay:

$17.00 per hour

Work Location:

In person