Courtyard by Marriott Wilmington, a leader in the hospitality industry, is looking for a Full Time Front Desk Agent to join our team. These shifts are typically 7:00am-3:00pm and 3:00pm-11:00pm. Open availability is required for this position. Must be available without restriction 7 days per week, from 7am-11pm. The pay rate for this position is very competitive and increases for those with more experience and skill. In this key role, you will actively participate in success of the front office and guest service, in order to maintain high standards of quality. Must possess effective communication and organizational skills. Must be able to work in a fast paced, energetic environment. Training At Canon Hospitality Management, we emphasize training and constantly strive to foster a learning environment that provides clear career paths for all team members regardless of entry level into the CHM organization. We provide training programs to new team members and ensure that our current team member training is an on-going and continuous process. Benefits Package CHM offers team members an industry competitive benefits package that helps to ensure that your career can grow with us. We know the hospitality business is about people - including you!

Our benefits include the following:

Wellness :

We offer health benefits on the first of the month following 60 days of employment.

Taking Time For You:

Paid vacation and sick time as well as discounted room nights at Marriott's 7000 hotels around the world

Rewarding Hard Work:

Incentive-based bonuses

On-going Development :

In-house training program

Career Development:

Throughout your career with Canon Hospitality Management, we will ensure your success by providing training and career growth opportunities

Equal Opportunity Employer Responsibilities:

• Assign guest rooms using guest profile information and preferences and honor guest requests to the best of our ability
• Process guest check-ins, check outs and room changes, noting any special needs
• Issue keys to both staff and guests
• Answer telephone within 3 rings, using correct greeting and telephone etiquette
• Verify guest information and handle with the highest degree of confidentiality and integrity
• Obtain back-up information for guest credit/payment method and input into system
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations including being empowered to resolve guest problems or complaints and owning it through to completion and follow up with guests to ensure issues have been resolved
• Maintain complete knowledge of the following: o all hotel features, services, hours of operation o all room rates, special packages and promotions o daily house count and expected arrivals/departures o scheduled daily group activities
• Obtain assigned bank, ensure accuracy and keep bank secure
• Handle overbooked or walked in guests
• Accept and record wake-up call requests
• Receive, log, send and distribute guest faxes, mail and packages
• Ensure vendor log is completed by all contractors and vendors
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Communicate Maintenance Requests and Work Orders to the Engineering Department
• Resolve discrepancies on the room status report with Housekeeping
• Match the bucket check to in-house guest list and report discrepancies to Manager.
• Process adjustment vouchers, paid-outs, corrections, miscellaneous charges, etc
• Notify Manager if any equipment is broken or supplies are running low
• Follow and perform according to brand standards

Qualifications:

• Customer Service oriented
• Basic computer skills
• Dependable and energetic
• Must be flexible to working days, early mornings, evenings, weekends and holidays

Physical Requirements:

• Ability to spend long periods of time on one's feet
• Ability to assist guests with luggage (occasionally weighing in excess of 50 pounds), if needed
• Ability to multitask

Job Types:

Full-time, Part-time Application Questions you have requested that Indeed ask candidates the following questions: How many years of guest/customer service experience do you have? How many years of hotel experience do you have? How many years of hotel front desk experience do you have? What is the highest level of education you have completed? Are you able to work in Cranbury, NJ 08512? Do you speak English? Are you authorized to work in the following country: United States? Which shifts are you available to work?

Job Types:

Full-time, Part-time Pay:

From $16.75 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person