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Auro Hotels
Front Desk Agent (Courtyard by Marriott Coral Gables)
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,454 / year median in Florida
Job Description
Courtyard by Marriott Coral Gables is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including evenings, holidays, and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discount, and much more. Essential Job Functions Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately. Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities. Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information. Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management. Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards. Full-time hours available (at least 30 hours per week). Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.