Front Desk Agent/Concierge Miami Lakes Hotel Miami Lakes, FL Job Details Part-time | Full-time $22 - $27 an hour 19 hours ago Benefits Dental insurance 401(k) Paid time off Vision insurance 401(k) matching 403(b) Qualifications Bilingual Interpersonal skills Multilingual Night audit Attention to detail Full Job Description Job Overview We are seeking a dynamic and energetic Front Desk Agent/Concierge to serve as the welcoming face of our hospitality team. In this vital role, you will be the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring a seamless experience from check-in to check-out. Your enthusiasm and professionalism will create a positive impression, fostering guest satisfaction and loyalty. This paid position offers an exciting opportunity to showcase your hospitality expertise and contribute to a memorable guest journey. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone, email, and in person with excellent phone etiquette and communication skills Assist with reservations, modifications, cancellations, and special requests using hospitality reservation systems Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and effectively Follow hotel emergency procedures to ensure safety and respond appropriately during incidents or emergencies Skills Strong background in hospitality management with experience in hotel front desk operations or concierge services Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world Proficiency in property management systems (PMS), especially OPERA or similar hotel management software Exceptional customer service skills with a focus on problem-solving and guest relations Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently Excellent phone communication skills coupled with professional phone etiquette Experience with night audit procedures is a plus for maintaining financial accuracy during overnight shifts Join our team to deliver outstanding hospitality experiences! Your energy, attention to detail, and dedication will help create memorable stays for every guest while advancing your career in the vibrant world of hotel management.

Pay:

$22.00 - $27.00 per hour Expected hours: 42.0 per week

Benefits:

401(k) 401(k) matching 403(b) Dental insurance Paid time off Vision insurance

Work Location:

In person