Guest Service Associate/ Front Desk Holiday Inn - 3.5 Orlando, FL Job Details Part-time | Full-time $15.50 - $16.50 an hour 1 hour ago Benefits Health insurance Paid time off Employee discount Qualifications Spanish Customer communication Customer support experience within hospitality industry English Hotel room assignment management Attention to detail Receptionist experience within hospitality industry OPERA Full Job Description Company Overview Rudrah Hospitality by IHG is a welcoming hotel dedicated to providing exceptional guest experiences through friendly service and comfortable accommodations. We pride ourselves on creating a positive environment for both guests and team members alike. Job Overview We are seeking an energetic and detail-oriented Guest Service Associate to join our team! In this vital role, you will be the first point of contact for our guests, ensuring smooth check-in and check-out processes, handling inquiries, and managing daily administrative tasks. Your enthusiasm and organizational skills will help create a welcoming atmosphere that keeps our guests coming back. Qualifications Previous hotel Front Desk experience is required. Hands-on Opera V5 PMS experience is strongly preferred. Candidate should be comfortable navigating Opera V5 for reservations, check-ins/check-outs, room assignments, guest profiles, folios, payments, and basic Front Desk functions. Strong understanding of hotel Front Desk operations and guest service expectations. Dependable and punctual with a strong attendance record. Professional appearance, communication style, and demeanor. Excellent customer service and problem-solving skills. Ability to remain calm and professional when handling guest concerns. Strong attention to detail, particularly when handling reservations, payments, room assignments, and guest accounts. Comfortable working independently while also contributing to a team environment. Must be able to communicate effectively with guests, coworkers, and management. Flexible availability to work varying hotel shifts, including weekends and holidays, as scheduled. Bilingual English/Spanish is a plus. Join our team and help us create great guest experiences while growing your hospitality career in a supportive, people-first environment.

Pay:

$15.50 - $16.50 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person