Core Responsibilities Guest Relations:

Provide a warm, professional welcome, acknowledge IHG One Rewards members, and anticipate guest needs to make everyone feel at home.

Reservations & Billing:

Process bookings, handle secure payments, issue room keys, and settle bills accurately using the hotel's property management computer system.

Communication & Support:

Answer phone inquiries, share local area knowledge, and resolve any guest complaints or concerns with empathy and professionalism.

Department Coordination:

Coordinate daily with housekeeping and maintenance teams to ensure ready rooms and swift problem resolution.

Lobby Maintenance:

Maintain a clean, organized, and welcoming front desk, lobby environment, coffee station, and public restrooms.

Qualifications & Requirements Education:

High school diploma or equivalent qualification is required.

Experience:

Prior customer service, receptionist, or front desk experience (ideally one year in hospitality) is preferred.

Skills:

Strong interpersonal communication, basic math, computer literacy, and calm problem-solving abilities under pressure.

Physical Requirements:

Ability to stand for long periods and occasionally lift, push, or pull items weighing up to 50 lbs.

Schedule Flexibility:

Availability to work flexible shifts, including 7AM

• 3PM, 3PM
• 11PM, weekends, and holidays.
• Skills
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to multitask and prioritize tasks effectively
• Proficient in using phone systems and computer software applications
• Attention to detail and accuracy in handling guest information
• Ability to remain calm and composed in high-pressure situations

Job Types:

Full-time, Part-time Pay:

$13.00

• $14.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Required)

Work Location:

In person