A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Clerk - Front Desk Casino Queen - 3.2 East Saint Louis, IL Job Details $17 an hour 19 hours ago Qualifications Employee relationship building High school diploma or
GED Full Job Description Responsibilities:
Build guest and team member positive relations. Participates in departmental and company meetings. Ensure consistent high-quality service to all our team members and guests. Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures. Assigns guest accommodations in accordance with procedures and SOPs. Answer phones within 3 rings while following the company phone script. Build guest and team member positive relations. Participates in departmental and company meetings. Ensure consistent high-quality service to all our team members and guests. Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures. Assigns guest accommodations in accordance with procedures and SOPs. Create and update guest reservations upon request based on hotel availability. Follows room availability and reports any issues to supervisor. Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios. Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation. Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner. Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets. Create and update guest reservations upon request based on hotel availability. Follows room availability and reports any issues to supervisor. Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios. Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation. Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner. Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets. Performs related duties as assigned.
Target Salary Range:
$17.00 per hour
Qualifications:
High school diploma or equivalent required. Experience with hotel operating systems preferred. Previous experience with computers is preferred. Hotel Experience preferred.
WORKING ENVIRONMENT & PHYSICAL EFFORTS
The hospitality industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates
Occasional:
standing, walking, lifting up to 30 pounds
Frequent:
sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required Education Required High School or better
Skills Required Hospitality Detail Oriented Communication Behaviors Preferred Loyal:
Shows firm and constant support to a cause
Team Player:
Works well as a member of a group
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Motivations Preferred Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter:
Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
