Front Desk Agent - City Express by

Marriott Location:

Manteno, Illinois Job Type:

Part-Time/Full-Time Pay:

Starting at $15.00 per hour, based on experience City Express by Marriott is seeking a dependable, professional, and guest-focused Front Desk Agent to join our team. The ideal candidate will have a positive attitude, strong communication skills, and the ability to work independently while following hotel procedures and Marriott service standards. This position requires someone who is reliable, attentive to detail, willing to learn, and committed to completing all assigned responsibilities before the end of each shift.

Key Responsibilities:

Welcome guests and provide friendly, professional service. Complete guest check-ins, checkouts, reservations, cancellations, and payment processing accurately. Answer telephone calls and respond to guest questions and concerns. Maintain accurate guest accounts, shift reports, cash drawer records, and hotel documentation. Monitor reservations, room availability, special requests, and guest messages. Communicate important information clearly during shift changes. Respond appropriately to guest complaints and contact management when additional assistance is needed. Maintain the cleanliness and organization of the front desk, lobby, marketplace, and other assigned public areas. Assist with folding towels or other light hotel duties when business levels allow. Monitor hotel security, guest activity, and emergency situations. Follow hotel policies regarding discounts, refunds, room changes, late checkouts, and guest compensation. Complete the entire shift checklist before clocking out. Remain attentive and available at the front desk throughout the scheduled shift. Perform additional duties assigned by management.

Qualifications:

Previous hotel, customer service, or cash-handling experience is preferred but not required. Excellent customer service and communication skills. Basic computer and telephone skills. Ability to multitask and remain calm in a busy environment. Strong attention to detail and willingness to follow written procedures. Ability to accept coaching and work respectfully with management and coworkers. Must be dependable, punctual, and ready to work at the scheduled start time. Must maintain guest confidentiality and behave professionally at all times. Must have reliable transportation.

Schedule Requirements:

Applicants must have flexible availability, including some evenings, weekends, holidays, and overnight shifts when needed. Employees are expected to work their assigned schedules and provide proper notice regarding availability changes or requested time off.

Workplace Expectations:

Personal phone use must be limited while working. Gossip, workplace drama, disrespectful behavior, and sharing confidential guest or employee information will not be tolerated. Employees must stay productive and complete assigned work without continuous supervision. Overtime or remaining clocked in after a scheduled shift must receive management approval. All employees are expected to contribute to a professional, respectful, and team-oriented workplace. If you are reliable, motivated, and enjoy helping people, we would love to hear from you. Please submit your résumé and current availability for consideration. City Express by Marriott is an equal-opportunity employer.

Pay:

From $15.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person