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SB
Spark By Hiton Merrillville
Night Auditor/Front Desk agent
Career Insights for Hotel Desk Clerk
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Based on Indiana data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,205 / year median in Indiana
Job Description
Job description If you do not have experience in Hotel Front Desk please do not apply. At this time we are looking for only qualified individuals. Greet guests and visitors as they approach the front desk and politely inquire into their reason for visiting. Availability for all scheduled shifts required. Check reservations to determine details and confirm reservation and room statuses Run Night Audit. Provide visitors with information on guests' room numbers (where allowed) and arrange for them to be escorted. Divulge information regarding the hotel's facilities and services and encourage guests to make use of them. Operate the PBX system by responding to telephone calls and providing required information Take and relay messages to staff members and guests and provide call back services. Handle hotel correspondence, emails and filing duties and ensure that advanced bookings are accurately punched into the system Handle cancellations according to protocols and inform guests on waiting lists about slot availability. Provide information regarding room prices and costs of additional services, not part of the room package. Assist guests in checking in to their rooms and checking out, ensuring that all documentation is available. Coordinate efforts with the accounts department to expedite payments and provide guests with information on what is owed to the facility. Ascertain the overall cleanliness and maintenance of the front desk and waiting areas, by coordinating efforts with the janitorial staff. Help finish laundry Set up breakfast