Front Desk Agent

Job Summary We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel or resort setting. Duties Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression. Manage check-in and check-out processes efficiently, utilizing hotel management software. Handle guest inquiries and requests promptly, providing information about hotel services and local attractions. Maintain accurate records of guest reservations, cancellations, and special requests. Answer phone calls with proper phone etiquette, addressing inquiries or directing calls as necessary. Assist in resolving guest complaints or concerns with empathy and professionalism. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold high standards of cleanliness and organization at the front desk area. Promote hotel amenities and services to enhance the guest experience. Experience Previous experience in a front desk role within the hotel or resort industry is preferred. Strong customer service skills with a focus on guest relations. Familiarity with phone systems and hotel management software is advantageous. Multilingual abilities are a plus, enhancing communication with diverse guests. A background in hospitality or related fields will be beneficial. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Types:

Full-time, Part-time Pay:

$14.00 - $16.00 per hour Expected hours: 20 - 40 per week

Benefits:

Employee discount Food provided Free parking Ability to

Commute:

Marshall, MN 56258 (Required) Ability to

Relocate:

Marshall, MN 56258: Relocate before starting work (Required)

Work Location:

In person