Hotel Front Desk La Quinta Inn and Suites Woodbury Saint Paul, MN Job Details Full-time $17 - $18 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Multitasking Multilingual Night audit Attention to detail Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Hotel Front Desk Associate, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins and check-outs, and personalized service that makes every stay memorable. Your multitasking skills and hospitality expertise will ensure smooth operations at the front desk while fostering guest relations that keep visitors returning time and again. This paid position offers an exciting opportunity to develop your hotel management skills in a vibrant resort environment. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression through excellent customer service and phone etiquette. Manage multi-line phone systems to handle reservations, inquiries, and guest requests promptly and professionally. Check guests in and out efficiently using hotel management software, verifying reservations, and processing payments accurately. Provide information about hotel amenities, local attractions, and services to enhance guest satisfaction. Handle guest concerns or complaints with professionalism and a proactive approach to resolve issues swiftly. Conduct night audits when required, reconciling daily transactions to ensure accuracy in financial records. Assist with guest relations by maintaining a welcoming environment and ensuring all guest needs are met during their stay. Qualifications Proven experience in hospitality management or hotel front desk operations preferred; previous hotel experience is highly valued. Multilingual abilities or bilingual skills are a strong plus, enabling effective communication with diverse guests. Strong customer service skills with a friendly demeanor and excellent communication abilities. Familiarity with front desk procedures, hotel management systems, and multi-line phone systems. Knowledge of hospitality industry standards, including guest services and resort operations. Ability to handle night audit responsibilities when necessary, demonstrating attention to detail and accuracy. Exceptional phone etiquette and the ability to manage multiple tasks efficiently in a fast-paced environment. Embark on a rewarding career where your hospitality talents shine! We're dedicated to supporting your growth while providing a lively work atmosphere filled with opportunities to excel in the hotel industry.

Pay:

$17.00 - $18.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person