A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Crystal Springs Resort is seeking friendly, professional, and customer-focused Front Desk Agents to join our award-winning spa team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable spa experience while assisting with daily front desk operations.
Responsibilities:
Open and close the spa according to established standard operating procedures Greet and welcome every guest in a warm, professional, and courteous manner Answer incoming phone calls promptly and professionally Assist guests with questions regarding spa services, treatments, memberships, and retail products Schedule, modify, and cancel appointments accurately using the spa reservation system Process payments for spa services, retail purchases, and gift cards Promote and sell spa retail products, packages, memberships, and gift cards Maintain a clean, organized, and inviting reception area Coordinate with spa staff to ensure a seamless guest experience Uphold the highest standards of guest service and professionalism
Qualifications:
Previous experience in a spa, salon, hospitality, retail, or customer service environment preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask in a fast-paced environment Positive attitude and passion for providing exceptional guest experiences Basic computer proficiency and comfort learning reservation software
Requirements:
Must be at least 18 years of age Must be available to work a flexible schedule, including days, evenings, weekends, and holidays Must possess a strong work ethic, professionalism, and a guest-first mindset Why Join Crystal Springs Resort? Join an award-winning spa team dedicated to delivering exceptional service and unforgettable experiences for every guest. This is an excellent opportunity to build a career in hospitality and wellness while working in a luxury resort environment. Enjoy Crystal Springs Employee Perks! Discounted Minerals Sports Club Membership 30% Dining/Retail Discount 30% Spa Discount Discounted Stays at the Hotels Discounted admission to Events & Festivals Complimentary Golf
