Salary Not Available

Position range in Santa Fe MSA $13.25 - $15.63 Per hour Lobby Rep/Bell Person/Valet Attendant

Pueblo of Pojoaque Enterprise Corporation

Occupation:

Baggage Porters and Bellhops

Location:

Santa Fe, NM - 87506

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

09/21/2026

Positions available: 1

Source:

New Mexico Jobs

Web Site:

New Mexico Jobs

Onsite /

Remote:

Work onsite all of the time

Updated:

09/23/2026

Expires:

10/21/2026

Job #: 962153

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Education

High School Diploma or Equivalent Experience

3 Month(s) Age

18 and up Schedule

Full Time Job Type

Regular Duration

Permanent Employment Benefits

Job Description

Help for Job Description. Opens a new window.

JOB PURPOSE

Greets each and every guest at the resort lobby area. Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. Provides quality valet and shuttle service to guests.

ESSENTIAL FUNCTIONS

Greets guests immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies

Opens doors for customers

Retrieves guest items from cars, buses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout the hotel to the designated room. Navigates bell cart through public areas, guest room corridors, and to elevators.

Escorts customers to room accommodations. Points out key room features for reference.

Listens and responds to guest inquiries using a positive, clear speaking voice.

Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Organizes and store luggage as necessary in a designated area.

Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.

Delivers mail, packages, faxes, amenities etc. to specific guest rooms as needed

Maintains and posts hotel reader boards and public area signage.

Cleans and polishes carts and other equipment used in the department.

Retrieves and inputs data from a computer terminal in an accurate, error-free manner.

Answers the Bell desk phone and provide information as needed.

Inspects shuttle vans for damage, tire wear or low pressure, windshield damage, etc.

Re-fuels shuttle vehicles.

Reports to supervisor if maintenance or repairs are required with shuttle vehicles

Reads and matches luggage tags, write claim tickets, and detach portion to give to guest.

Other duties as assigned.

REQUIRED QUALIFICATIONS

(KNOWLEDGE, SKILLS, AND

ABILITIES

):

Ability to stand and move throughout the lobby and continuously perform essential job functions

Knowledge of vehicle maintenance inspection procedures.

Skill in driving various vehicles (stick shift, automatic).

Ability to understand and follow written and or verbal instructions.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.

Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE

High school graduate or GED.

Prior guest service or other hospitality experience preferred.

CPR Certification and/or First Aid Training preferred.

Valid driver's license required.

Possess and maintain a safe driving record

Travel required.

Must be at least 18 years old of age.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Standing/Walking, 100%.

Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Ability to grasp, lift, and/or carry or otherwise move packages, boxes, and luggage up to 50 lbs. continuously throughout shift.

Sufficient manual dexterity in one hand to be able to load and unload luggage.

Exposure to cigarette smoke, noise and outdoor elements

Office/Hotel setting; Shift work; Required to work weekends, holidays, and overtime as needed