Front Desk Agent Tru by Hilton Camillus, NY Job Details Part-time | Full-time From $17 an hour 4 hours ago Qualifications Teamwork Attention to detail Conflict management Full Job Description Job description: We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. A Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. (Must be 18 or older.)

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COMPENSATION IS BI WEEKLY

•MUST

HAVE RELIABLE TRANSPORATION

•Open Availability Preferred

•Must have weekend availability Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Exceptional customer service Strong communication (verbal and written) Effective problem-solving Organizational skills and attention to detail Multitasking ability Flexibility in work shifts Empathy for guest needs Conflict resolution skills Sales skills for upselling Knowledge of the local area Professional appearance and demeanor Teamwork with other staff Time management for efficient operations Attention to security procedures

Benefits:

COMPETITIVE PAY

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CAREER GROWTH OPPORTUNIES

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POSITIVE WORK ENVIROMENT

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TRAINING AND DEVELOPMENT

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EMPLOYEE RECOGNITION PROGRAMS

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TEAM MEMBER TRAVEL PROGRAM

($40 Hilton Room Rates)

Pay:

From $17.00 per hour Expected hours: 8.0

•40.0 per week

Work Location:

In person