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Tamarack Club Front Desk Agent
Career Insights for Hotel Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$33,265 / year median in New York
Job Description
The Front Desk Agent represents the Tamarack Club to the guests throughout all stages of the guest's stay. He or she identifies the type of guest checking in (owner, rental guest or Resort Condominium International (RCI) exchange), then, follows the correct protocol for dealing with that respective guest. Other functions include, but are not limited to, pre-check in procedures, pre- check out and check out functions, assigning of safe deposit boxes, up-selling rental guests at the time of check in and dispensing information on the Tamarack Club, Holiday Valley and the surrounding area. The Front Desk Agent is also responsible for selling Holiday Valley lift tickets. Salary is $16 per hour