Guest Services Representative

Guest Services Representative Middletown Hotel Management - 1.3 Dayton, OH Job Details Full-time $14 - $16 an hour 1 day ago Qualifications Computer operation Computer literacy Multi-line phone systems Productivity software Technical Proficiency Full Job Description Job Overview Middletown Hotel Management is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, MHM is a perfect place to get ahead. Responsibilities for Guest Services Representative Act as the first point of contact for guest information Address and document guest concerns in the database Achieve amicable resolution to guest concerns Coordinate with other departments to address guest concerns Update guest records Problem-solve to achieve guest resolution Complete product knowledge training to answer guest questions Promote facilities amenities and activities Qualifications for Guest Services Representative Associate's degree in business administration, preferred 2+ years of experience in a customer service role Experience using a multi line office phone Able to use a computer and other office technology Able to sit for long periods of time in front of a computer Proficiency with Microsoft Office Applications Exhibits a positive and friendly demeanor in all guest interactions Must detail oriented to document guest interactions in the database Keen listener with ability to address guest concerns and de-escalate issues