DUTIES AND RESPONSIBILITIES

Welcome guests in a friendly, prompt and professional manner. Inform guests about the hotel features/benefits. Handle hotel phone system. Transferring calls to appropriate room/department while maintaining safety and security standards. Answer phone in a prompt and courteous manner. Take, modify guestroom reservations. Deal with inquiries, requests and complaints from guests-Communicate with appropriate departments. Perform cashier duties-post cash and other miscellaneous charges. Know hotel emergency procedures. Maintain cleanliness of Front Office area. Register guests, issue room keys, provide information on hotel services and room location. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Follow up with guests to ensure their request or problem has been met to their satisfaction. Follow all policies and procedures as dictated by the brand and Corporate Office. Comply with quality assurance expectations and standards. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Job Types:

Full-time, Part-time Pay:

$12.00 - $15.00 per hour

Benefits:

Employee discount Paid time off Application Question(s): Are you able to work on weekends? Are you able to work 7am-3pm, 3pm-11pm, and/or 11pm-7am?

Education:

High school or equivalent (Preferred)

Experience:

Front Desk:

1 year (Preferred)

Work Location:

In person