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Candlewood Suites Pittsburgh/Cranberry
Front Desk Agent
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Based on Pennsylvania data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$31,486 / year median in Pennsylvania
Job Description
Company Overview Candlewood Suites Cranberry Township, our Hotel is dedicated to providing exceptional hospitality experiences. We pride ourselves on delivering outstanding service and creating welcoming environments for our guests and team members alike. Overview We are seeking a dynamic and energetic Front Desk Agent to serve as the welcoming face of our hotel. In this vital role, you will manage guest interactions, handle administrative tasks, and ensure smooth daily operations at the front desk. Your enthusiasm and organizational skills will help create memorable stays for our guests while supporting the overall success of our team. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures using efficient computer systems. Manage multi-line phone systems to answer inquiries, make reservations, and provide excellent customer support. Maintain accurate records through data entry, spreadsheets, and filing systems, ensuring all guest information is up-to-date. Provide exceptional customer service by addressing guest needs promptly and professionally, demonstrating strong phone etiquette and client communication skills Skills Exceptional customer service skills combined with professional phone communication and phone etiquette. Technical proficiency in multi-line phone systems Join us as a Front Desk Agent to be the friendly face that makes every guest's experience memorable! Your energy, organizational talent, and commitment to service excellence will drive success in this vibrant role—where every day brings new opportunities to shine!