Front Desk Associate

• Hotel SpringHill Suites by Marriott

• West Warwick, RI Full-Time/Part-Time Pay:

  $17
• 18 per hour SpringHill Suites by Marriott is seeking a friendly, dependable, and guest-focused Front Desk Associate to join our team.

The ideal candidate will provide excellent customer service, perform front desk duties accurately, and create a welcoming experience for every guest. Key Responsibilities Welcome guests and complete check-in and check-out procedures. Manage reservations, room assignments, cancellations, and guest requests. Answer telephone calls and respond professionally to guest questions. Process payments, deposits, and incidental authorizations accurately. Maintain accurate guest accounts and resolve billing discrepancies. Promote and enroll eligible guests in the Marriott Bonvoy program. Respond promptly and professionally to guest concerns. Communicate guest requests and maintenance issues to the appropriate departments. Maintain a clean, organized, and welcoming front desk and lobby area. Complete shift reports, cash-handling procedures, and required documentation. Follow hotel policies, safety procedures, and Marriott brand standards. Assist other departments when necessary to support hotel operations. Qualifications Previous hotel or customer-service experience is preferred. Marriott or hotel property-management-system experience is a plus. A high school diploma or equivalent is required. Strong communication and customer-service skills. Basic computer, telephone, and cash-handling skills. Ability to remain professional and organized in a fast-paced environment. Must be dependable, punctual, and able to work independently. Must be available to work a flexible schedule, including evenings, weekends, and holidays. What We Offer Competitive hourly pay. A supportive and professional work environment. Opportunities for training and career advancement. Marriott employee travel discounts, subject to eligibility. Additional benefits based on employment status and eligibility.

To Apply:

Please submit your resume and current availability for consideration. SpringHill Suites by Marriott is an equal opportunity employer.

Pay:

$17.00

• $18.00 per hour Expected hours: 24.0
• 36.

0 per week Shift availability: Day Shift (Required) Ability to

Commute:

West Warwick, RI 02893 (Required)

Work Location:

In person