COMPANY BENEFITS

Comprehensive Benefits:

Medical, Dental, Vision & Prescription Other Elective Coverages:

Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident Injury, Life Insurance

HSA/FSA EAP

- Employee Assistance Program (Free Mental Health, Financial & Legal Counseling) 401K with Company Match PTO Heavily Discounted Hospitality Stays & the Company Perks Website Tuition Assistance Company Appreciation Platforms & Innovation Contests Growth Opportunities & Stability Excellent Company Culture

ESSENTIAL DUTIES AND TASKS

Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests Communicates with Housekeeping, Maintenance, and Custodian as appropriate to expedite the cleaning of units, repairs, and other requests Ensures that each interaction exceeds the expectations of our owners and guests. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist Clarifies needs and reacts accordingly, recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction Maintains and is responsible for a house cash bank, performs end-of-day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodation. Sell items from the marketplace to include alcohol

QUALIFICATIONS

Must be at least 18 years old A commitment to providing outstanding customer service Knowledge of Microsoft Office Suite Able to acquire a clear understanding of the TimeshareWare application Basic knowledge of office equipment is required to perform the job Ability to establish and maintain effective working relationships with co-workers and leaders Strong problem-solving skills Capable of seeing a task through to completion Strong organizational skills Excellent verbal and written communication skills Fluent in the English language Demonstrates a professional business appearance and upbeat, pleasant personality EDUCATION and/or

EXPERIENCE

High School Diploma or GED Minimum of one year of Customer Service experience, preferably in a resort/hotel Bilingual a plus At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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