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HG
Hilton Garden Inn
Full Time Guest Representative
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Tennessee data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,777 / year median in Tennessee
Job Description
Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required Requirements
- Previous experience in hospitality or hotel management preferred
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Strong customer service and guest relations skills
- Ability to handle difficult situations with professionalism and empathy
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work flexible hours, including nights, weekends, and holidays Please note that this job description is not exhaustive and additional duties may be assigned as needed.