LOCATION OF

(1)

POSITION

(S)

TO BE FILLED

DEPARTMENT

OF ENVIRONMENT & CONSERVATION, MARSHALL COUNTY

This position is located at Henry Horton State Park in Marshall County.

Qualifications Education and Experience:

Education equivalent to a High School Diploma and one year of customer service experience. Substitution of Education for

Experience:

One year of customer service experience may be substituted for the required education on a year-for-year basis

Overview Summary:

Under immediate supervision, responsible for acting as a front desk associate and provides training related to related to for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.

Distinguishing Features:

This classification is responsible for leading and training Tennessee State Parks employees on front desk activities and customer service including: checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience. Responsibilities Lead and assist completion of daily shift requirements for the front desk operations at the Lodge. Assist with training of the front desk staff to successfully perform front office operational duties. Manage lodging accommodations using approved property management systems and cabin accommodations through ltinio or approved point-of-sale system. Ensure guest satisfaction by successfully resolving guest issues and handling evening guest requests. Provide Lodge and Park guests with directions and explanation of local and Park attractions. Competencies (KSA's)

Competencies:

Approachability Career Ambition Composure Conflict Management Customer Focus Humor Integrity and Trust Listening Patience Problem Solving Time Management Understanding Others Knowledge:

Sales and Marketing Mathematics English Language Customer and Personal Service Clerical Skills:

Writing Time Management Speaking Social Perceptiveness Service Orientation Reading Comprehension Mathematics Complex Problem Solving Active Listening Abilities:

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