Front Desk Agent, Full Time Must be available for the 3pm
11pm shift weekdays & weekends and opened to all shifts. Arbors at Island Landing Hotel and Suites, 2809 Parkway, Pigeon Forge is owned and run by a local American team where our team members come first. Guest Care Associate
Front Desk Agent
Check in guest
Greet clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities, and activities.
Input and qualify all reservations
Computer skills required.
Handle all incoming calls.
Provide upscale guest service experiences for clients throughout their stay.
Prepare and confirm all details of guests' bills.
Process credit card charges, cash, checks.
Balance drawer at end of shift.
Must be able and willing to work weekends and all holidays.
Work with Housekeepers to provide an overall comfortable guest experience.
Actively listen to and resolve complaints. Skills Computer skills
must learn and be proficient in 1 week training for our Property Management Software plus MS Word, Excel, Email.

Good writing and grammar skills. Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills We are service minded, team-oriented individuals who care for each other as well as we care for our guests.

Job Type:

Part-time Pay:

$17.00

$18.

50 per hour

Work Location:

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