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Arbors at Island Landing Hotel and Suites
Front Desk Guest Service Agent
Career Insights for Hotel Desk Clerk
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Based on Tennessee data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,777 / year median in Tennessee
Job Description
Guest Care Associate
- Front Desk Agent, Full Time Must be available for the 3pm
- 11pm shift weekdays & weekends and opened to all shifts. Arbors at Island Landing Hotel and Suites, 2809 Parkway, Pigeon Forge is owned and run by a local American team where our team members come first. Guest Care Associate
- Front Desk Agent
- Check in guest
- Greet clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities, and activities.
- Input and qualify all reservations
- Computer skills required.
- Handle all incoming calls.
- Provide upscale guest service experiences for clients throughout their stay.
- Prepare and confirm all details of guests' bills.
- Process credit card charges, cash, checks.
- Balance drawer at end of shift.
- Must be able and willing to work weekends and all holidays.
- Work with Housekeepers to provide an overall comfortable guest experience.
- Actively listen to and resolve complaints. Skills Computer skills
- must learn and be proficient in 1 week training for our Property Management Software plus MS Word, Excel, Email.
Job Type:
Part-time Pay:
$17.00- $18.