Front Desk Manager on Duty (MOD) Parkside Resort - Pigeon Forge, TN Parkside Resort is looking for a dependable, friendly, and motivated Manager on Duty to join our Front Desk team. This position helps oversee daily front desk operations while providing excellent service to our guests, cabin owners, and team members.

Responsibilities include:

Assisting guests with check-ins, check-outs, questions, and concerns Answering phones and helping guests with reservations Handling guest complaints calmly and professionally Supporting and guiding front desk staff during scheduled shifts Communicating with housekeeping, maintenance, and management Monitoring daily operations and addressing issues as they arise Processing payments and maintaining accurate reservation information Ensuring the front desk remains organized and welcoming Making sound decisions when senior management is unavailable Completing opening, closing, and end-of-shift duties as assigned The ideal candidate will: Have excellent customer service and communication skills Be dependable, organized, and able to multitask Remain calm and professional in stressful situations Be comfortable handling guest concerns and making decisions Work well independently and as part of a team Have basic computer and reservation-system experience Be available to work weekends, holidays, and a flexible schedule Have previous hospitality, front desk, or management experience—preferred but not required We are looking for someone who takes pride in helping others and understands the importance of creating a great guest experience from the moment a guest calls or walks through the door.

Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person