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PH
Preeminent Hotels Inc
Guest Service Agent Full Time & Part Time
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Texas data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with reservations and manage room assignments
- Process payments and maintain accurate records of guest transactions
- Operate phone systems and handle incoming calls with professionalism and efficiency
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Strong hospitality and customer service skills
- Knowledge of hotel management systems and procedures
- Excellent phone etiquette and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Experience with night audit procedures is a plus
- Bilingual proficiency in English and another language is an asset
- Strong problem-solving abilities and attention to detail
- Ability to work independently as well as part of a team This position offers an opportunity to work in a dynamic hotel environment, providing exceptional service to our guests.
Job Type:
Part-time Pay:
$14.00- $15.