MUST HAVE DEPENDABLE TRANSPORTATIONABLE TO WORK ALL SHIFTS -DAY/NIGHT AND WEEKENDMUST BE ABLE TO ADHERE TO THE ATTENDANCE POLICY.

All applicants must be able to preform the following to be considered for the position of a front desk agent at

The Quality Inn Chester:

Process guest check-ins and check-outs Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Previous guest relations training is preferred Dependable transportation Experience as a hotel front desk agent Great customer service skills Able to commit to the policies and procedures for the employees of the Quality Inn Chester, including the attendance policyOnly serious inquires only - this position holds 32-40 work week, including weekends and nights.

Once applications are received, a manager will contact if your application is selected for an interview.

Wage will be determined by experience and management.

Job Type:

Part-time Job Type:

Full-time Job Location:

Chester, VA 23836 Required education: High school or equivalent Required language: Bilingual is a plus

Job Type:

Full-time Pay:

$13.00 - $15.00 per hour Ability to

Relocate:

Chester, VA 23836: Relocate before starting work (Required)

Work Location:

In person