Full Time Position for Night Audit (11pm-7am)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receives and processes incoming guests Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions Keeps current on hotel accommodations, services and local attractions Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Records guest concerns and resolutions Works with other departments as appropriate to arrange for services requested by the guest Prepares end of shift summaries and communications for management and other shifts Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards May be responsible for answering and fielding all calls to the hotel, both internal and external Maintains confidentiality of guest information Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS

Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment Strong verbal, written and interpersonal skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Ability to work a flexible schedule including holidays, weekend, and night audit

Front Desk:

1 year (Preferred) customer service: 1 year (Preferred)

Job Type:

Full-time Pay:

$13.50 - $15.00 per hour

Benefits:

Employee discount

Work Location:

In person