Front Desk Agent Day Shift Clarion Pointe Kent Kent, WA Job Details Part-time From $19 an hour 15 hours ago Qualifications Foreign language proficiency Visitor query response Customer records maintenance Maintaining an organized workspace Multilingual Phone communication Greeting customers Answering guest questions Hotel room assignment management Records management Data management Property management systems (PMS) Multi-line phone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Clean workspace maintenance Hotel guest account management Communication skills Entry level Office phone management Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you'll be the welcoming face and first point of contact for our guests. This energetic role combines exceptional customer service with efficient hotel management, ensuring every guest experience is memorable and seamless. Your enthusiasm and professionalism will set the tone for a positive stay, while your multitasking skills keep operations running smoothly through busy shifts. Whether managing guest check-ins, handling inquiries, or coordinating with other departments, you'll play a vital role in creating a warm, inviting atmosphere that encourages guest loyalty and satisfaction. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using hotel management software. Handle multi-line phone systems with excellent phone etiquette, responding promptly to inquiries and reservations. Assist guests with room assignments, special requests, and providing information about hotel amenities and local attractions. Maintain accurate records of guest information, reservations, and billing details while ensuring data privacy. Coordinate with housekeeping and maintenance teams to address guest needs promptly. Foster positive guest relations by resolving issues swiftly and professionally to enhance overall guest experience. Uphold hospitality standards by maintaining cleanliness and organization at the front desk area. Support hotel management in administrative tasks or special projects as needed. Experience Previous experience in hotel management or front desk operations is highly preferred. Strong background in customer service within the hospitality industry, demonstrating excellent communication skills. Multilingual abilities are a significant advantage, enabling effective communication with diverse guests.

Pay:

From $19.00 per hour

Work Location:

In person