Hotel Front Desk Agent - Join Our Team! Hampton Inn & Suites Redmond, WA Redmond, WA Job Details Full-time From $19 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Records management Hospitality Management Organizational skills Receptionist experience within hospitality industry Venue guest services Full Job Description We are seeking a friendly, professional, and service-driven Hotel Front Desk Agent to be the welcoming face of our hotel and create exceptional first impressions for every guest. In this role, you will manage all aspects of the guest experience, from check-in to check-out, ensuring a seamless, comfortable, and memorable stay. If you have a passion for hospitality, enjoy engaging with people, and take pride in delivering outstanding service, we would love to meet you. Prior hotel experience is a plus, but we are happy to train motivated individuals who are eager to learn and grow. At our property, we believe in developing talent from within and providing opportunities for career advancement. We are committed to helping our team members build meaningful careers in hospitality. Key Responsibilities Warmly welcome guests and provide a smooth and efficient check-in and check-out experience Manage reservations via phone, online platforms, and in person Provide accurate information about rooms, rates, amenities, and hotel services Verify payment methods and process guest transactions securely Maintain up-to-date records of reservations and guest accounts Address guest questions, concerns, and requests with professionalism and care Coordinate with housekeeping to ensure rooms are guest-ready and meet quality standards Assist with group bookings and accommodate special requests for events or VIP guests Identify opportunities to enhance the guest experience through thoughtful upselling of amenities and services Qualifications & Skills Previous experience in a hotel front desk or customer-facing role preferred Familiarity with hotel property management systems (PMS), such as PEP, is preferred Basic understanding of online travel platforms (e.g., Expedia, Booking.com, TripAdvisor) Strong customer service mindset with a positive, solutions-oriented approach Excellent communication and organizational skills Ability to multitask and remain composed in a fast-paced environment Degree in hospitality or hotel management is a plus, but not required

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person