Job Summary Join our dynamic hospitality team as a Hotel Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role requires a passionate individual who thrives on delivering exceptional guest experiences, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for guests' entire stay, creating memorable moments from the moment they arrive. If you're motivated to provide outstanding customer service in a fast-paced environment, this is your opportunity to shine!

Key Responsibilities That Make Every Day Count Welcome Guests Like VIPs :

Greet every guest with warmth and professionalism, creating a memorable first impression. Master the

Check-In/Check-Out Flow :

Handle guest arrivals and departures with speed, accuracy, and a personal touch. Be the

Go-To Concierge :

Offer local recommendations, assist with reservations, and help guests discover hidden gems in the area. Problem-Solve with

Poise :

Address guest concerns swiftly and empathetically, turning challenges into positive experiences.

Keep It Running Smoothly :

Manage daily front desk operations, including room assignments, billing, and communication with housekeeping. Stay Ahead of the

Game :

Monitor bookings, anticipate guest needs, and coordinate with other departments to ensure seamless service.

Champion Hotel Standards :

Uphold brand values and service excellence in every interaction. Responsibilities Supervise daily front desk operations, including check-ins and check-outs, ensuring smooth processes and guest satisfaction. Deliver outstanding customer service and maintain hotel policies. Handle guest inquiries, complaints, and special requests with professionalism and courtesy to enhance guest relations. Maintain knowledge of hotel services, local attractions, and amenities to provide guests with accurate information. Manage multi-line phone systems effectively, demonstrating excellent phone etiquette while addressing guest needs promptly. Ensure seamless communication and coordination for guest services using Gmail and responding to guest messages. Qualifications Proven experience in hotel customer service. Previous experience in a front desk role or guest services role within the hotel or resort industry is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Familiarity with reservation systems and Gmail. Excellent communication skills, both verbal and written, with an emphasis on face-to-face interaction are essential. Ability to work flexible hours, including nights and weekends as needed. Join us in creating a welcoming environment where every guest feels valued! We are committed to fostering a vibrant workplace that celebrates diversity and promotes professional growth. All positions are paid roles dedicated to delivering top-tier hospitality experiences.

Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): Are you available to work weekends on a regular basis?

Education:

High school or equivalent (Required)

Experience:

Hotel Front Desk:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

La Crosse, WI 54603 (Required)

Work Location:

In person