Front Desk Agent Quality Inn Shepherdstown is seeking a friendly, dependable, and professional Front Desk Agent to join our team. As one of the first people our guests meet, you will play an important role in creating a welcoming and positive hotel experience. The ideal candidate enjoys working with people, stays organized in a fast-paced environment, and takes pride in providing excellent customer service. This position offers an opportunity to build valuable hospitality, customer service, and administrative skills. Key Responsibilities Welcome guests with a friendly, professional attitude and provide excellent customer service throughout their stay. Check guests in and out accurately and efficiently. Answer and manage incoming phone calls, guest questions, and reservation inquiries. Assist guests with reservations, room information, directions, and general hotel services. Handle payments, receipts, and other front-desk transactions accurately. Maintain accurate guest records and complete required paperwork and data entry. Respond promptly and professionally to guest requests, concerns, and complaints. Communicate effectively with housekeeping and other hotel staff to help ensure rooms are ready and guest needs are addressed. Monitor the front desk and lobby area to maintain a welcoming, organized environment. Use computers, hotel software, email, and other office technology to complete daily tasks. Follow hotel policies and procedures related to guest service, safety, security, and cash handling. Perform general clerical and administrative duties as needed. Qualifications & Experience Previous hotel, hospitality, receptionist, or customer service experience is preferred but not required. Excellent communication and interpersonal skills. Professional and friendly telephone etiquette. Comfortable working with computers and learning hotel reservation/front-desk software. Strong attention to detail and organizational skills. Ability to multitask and remain calm and professional in a busy environment. Dependable, punctual, and able to work independently as well as part of a team. Ability to handle confidential guest information professionally. Basic cash-handling and math skills. Bilingual abilities are a plus and are highly valued when assisting our diverse guests. Flexible availability, including weekends, holidays, and different shifts, as required by hotel operations. Why Join Us? At Quality Inn Shepherdstown , our Front Desk Agents are an important part of the guest experience. If you enjoy meeting new people, helping others, and working in a hospitality environment where every day is different, we'd love to hear from you. Join our team and help us make every guest feel welcome!

Pay:

From $13.00 per hour

Work Location:

In person