A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
Hotel Front Desk Manager DoubleTree by Hilton Phoenix Chandler Chandler, AZ Job Details Full-time From $24 an hour 11 hours ago Benefits Free parking Paid jury duty Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Customer communication Teamwork Organizational skills Office management Hotel experience Hotel management
Full Job Description Front Desk Manager Job Schedule:
Full Time Location:
Chandler, Arizona Pay:
Starting at $24.00 per hour, depending on experience Exceptional Hospitality Starts with You Picture yourself brightening someone's day. As a Front Desk Manager at DoubleTree by Hilton Phoenix Chandler , that's exactly what you'll do every time you come to work. You're not just overseeing daily front office operations—you're creating memorable experiences, supporting your team, and making every guest feel welcomed, valued, and cared for from arrival through departure. In this role, you'll lead by example, inspire your team, and ensure the front desk operates with efficiency, professionalism, and genuine hospitality. If you enjoy connecting with people, solving problems, developing team members, and creating exceptional guest experiences, we'd love to have you join our team. Here's what you'll do during a typical day: Manage daily front office operations: Oversee Front Office activities including guest service, registration, room assignments, reservations, guest requests, and adherence to hotel policies and service standards.
Monitor and elevate service:
Track guest satisfaction, respond to service concerns, and guide the team in identifying opportunities to improve the overall guest experience.
Drive hotel revenue:
Promote hotel amenities, services, upgrades, and other opportunities while utilizing effective upselling techniques to support occupancy and revenue goals.
Facilitate team knowledge:
Provide regular communication, coaching, and training to ensure Front Desk team members are knowledgeable about hotel services, amenities, local attractions, and current hotel operations.
Delight our guests:
Welcome guests with a warm and professional attitude, respond to questions and requests, and resolve concerns promptly while maintaining a high level of service.
Inspire and develop the team:
Supervise, support, and coach Front Desk team members, monitor performance, provide feedback, and foster a positive, accountable, and team-oriented work environment. Support front office systems and processes: Accurately utilize the hotel's property management and reservation systems to manage guest information, reservations, room inventory, billing, and daily front desk operations.
Coordinate across departments:
Work closely with Housekeeping, Maintenance, Food & Beverage, Sales, and other hotel departments to ensure guest needs are met efficiently and effectively.
Support financial and operational accuracy:
Assist with cash handling, guest accounts, billing, end-of-day procedures, and other front office processes while maintaining accuracy and accountability. Maintain a safe and welcoming environment: Follow and reinforce hotel safety, security, emergency, privacy, and operational procedures to protect our guests and Team Members. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every
Team Member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. What We're Looking For Previous hotel front desk, guest services, or hospitality experience. Previous supervisory or management experience in a hotel environment preferred. Strong customer service and guest relations skills. Excellent communication and problem-solving abilities. The ability to coach, motivate, and develop Front Desk team members. Experience with hotel property management and reservation systems. Strong organizational skills and attention to detail. Ability to remain calm, professional, and solution-focused in a fast-paced environment. Flexibility to work varying shifts, including weekends and holidays, based on hotel business needs. Bilingual or multilingual abilities are a plus. Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, Hilton has welcomed billions of guests around the world while staying true to its founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With a portfolio of world-class brands and a company-wide commitment to providing exceptional stays for every guest, Hilton continues to set new standards for the future of travel. Whether you're growing your hospitality career or looking for your next opportunity to lead, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay at DoubleTree by Hilton Phoenix Chandler a memorable one.
Pay:
From $24.00 per hour Expected hours: No less than 40.0 per week
Benefits:
401(k) Dental insurance Employee discount Free parking Health insurance Life insurance Paid jury duty Paid time off Vision insurance
