Guest Services Supervisor - San Diego Zoo Safari Park San Diego Zoo Wildlife Alliance - 3.5 Escondido, CA Job Details Full-time $70,304 - $87,318 a year 23 hours ago Benefits Free parking Wellness program Employee assistance program Qualifications Customer communication Writing skills Customer engagement Computer skills Full Job Description San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.

HOW YOU WILL IMPACT OUR MISSION

The Guest Services Supervisor is responsible for the day-to-day operations of the Guest Service programs by ensuring the highest levels of guest service and team engagement. This position reports to the Guest Services Manager.

WHAT YOU WILL DO

Ensures staff engagement through development initiatives and performance management. Coaches staff to ensure they are meeting assigned goals and consistently meeting great guest services standards. Schedules and supervises staff to support park operations, including leading the hiring and training process. Responsible for setting optimal staffing levels to ensure the best guest experience in a fiscally responsible manner. Acts as Duty Manager when assigned. Ensures guest services operations are running smoothly and all guest issues are addressed professionally and timely. Assists Manager with developing, improving, and implementing guest services policies, programs, and procedures. Supports the development of departmental budget and monthly forecasting updates to ensure a positive year-end outcome.

WHAT WE ARE LOOKING FOR

We're looking for a dynamic, hands-on leader who thrives in a fast-paced environment and can confidently manage complex attractions and transportation operations while keeping safety and the guest experience at the forefront. The ideal candidate is a proactive problem-solver who anticipates operational needs, uses data and sound judgment to improve efficiency and throughput, and holds themselves and their team to high standards of performance and accountability. Most importantly, we're looking for a strong people leader who builds engaged teams, develops others, and can balance operational excellence, rigorous safety standards, and exceptional guest service every day.

JOB EXPERIENCE 1

year minimum of progressively responsible leadership experience 1 year minimum of customer service experience

EDUCATION AND CERTIFICATIONS

Business Administration, Travel & Tourism, Communications, Recreational Management, or other applicable field of study.

SKILLS AND KNOWLEDGE

Must have strong organizational skills Must have effective communication (verbal and written) and public speaking skills Ability to manage internal and external customer interactions with a high level of tact and diplomacy Able to operate moderately complex computer software programs

SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER

Free admission to the San Diego Zoo and the San Diego Zoo Safari Park Family Passes Complimentary Tickets Free Parking at the San Diego Zoo & San Diego Zoo Safari Park Local and In-House Discounts Employee Assistance Program Wellness Program

IMPORTANT DETAILS

Location:

Escondido, CA Position Type:

Salaried Full-Time Exempt Position Salary Rate:

$70,304 to $87,318 About The Salary Ranges The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person. If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail . If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests' experiences, deepens our connection to our community, and supports the wildlife we serve. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time. San Diego Zoo Wildlife Alliance is a drug free workplace.