HOTEL SUPERVISORS

Hotel Union Square San Francisco, CA Job Details Full-time From $22 an hour 5 hours ago Benefits Employee discount Opportunities for advancement Qualifications Spanish Hotel and accommodations payment processing Phone communication Greeting customers English Decision making Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Full Job Description

HIRING FULL TIME BILINGUAL SUPERVISORS MUST BE ABLE TO WORK WEEKENDS HOTEL UNION SQUARE 114

Powell St, San Francisco Work for a new hotel reopening while being part of a sizable company with lots of opportunities for advancement! Hotel Union Square is centrally located on Powell St. The uniqueness of our hotel does not only stop at its iconic location, it is our staff and corporate team as well. We truly believe our team is what distinguishes us. We operate not just as colleagues but as a close-knit family, and this unity extends to our guests, creating an atmosphere of genuine connection and warmth. Many of our team members have become an integral part of our story, and their longevity over the years with us is a testament to the strength of our shared values and commitment to excellence. Additionally, with many other properties in and out of state our company can offer many advancement opportunities in your career goals! If the above resonates with what you're looking for, we invite you to continue this journey with us. Send us a message, and join our team today!

Responsibilities:

The duties of a Front Desk Supervisor encompass tasks such as guest check-ins, reservation management, and offering details about rooms, rates, and amenities. We seek a self-motivated individual with a good understanding of the local area and the capability to provide recommendations. The ideal candidate will have a genuine desire to provide exceptional customer service. Your role will be pivotal in shaping the welcoming culture that our guests deeply appreciate. Coordinate daily with Housekeeping and Maintenace on arrival priorities and day to day operations to ensure a smooth stay for our guests Perform all check-in and check-out tasks Manage online and phone reservations Inform guest about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival Provide information about our hotel, available rooms, rates and amenities Find a resolution to guest dissatisfaction Keep contact with our housekeeping staff to ensure all rooms are clean and ready for guest arrivals Correspondence via email with guests regarding their stay Skills People pleasing attitude Naturally conversational

Requirements:

We believe in the right attitude and the rest can be trained! Bilingual in Spanish and English Work experience as a Hotel Front Desk Agent, Receptionist, or in customer service is preferred but not necessary Willingness to learn software Excellent communication skills Must be available to work weekends as needed Must have sound judgment and discretional skills and be able to work with little supervision

Pay:

From $22.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Work Location:

In person