Front Desk Supervisor Sheraton Sand Key Resort Clearwater Beach, FL Job Details Full-time From $20 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Staff supervision Managing teams in a customer support role Phone communication Team leadership Managing hospitality teams Frontline customer support management POS Property management systems (PMS) Telephone systems Receptionist experience within hospitality industry Leadership Hotel experience Full Job Description Position Summary We are seeking a customer-focused and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest service at all times. The ideal candidate will have strong leadership skills, a warm and professional demeanor, and the ability to multitask in a fast-paced environment. As the Front Desk Supervisor, you will be responsible for overseeing daily front desk operations, supporting and training front desk staff, resolving guest issues, and ensuring a seamless check-in/check-out experience. Responsibilities

• Supervise front desk staff to ensure efficient and smooth daily operations.
• Greet guests with a welcoming attitude, handle check-ins, check-outs, and reservations.
• Train, coach, and support front desk agents, ensuring adherence to hotel policies and service standards.
• Monitor guest satisfaction and promptly resolve any complaints or concerns.
• Ensure front desk areas are clean, organized, and fully stocked with necessary supplies.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain accurate records and reports, including shift checklists, logbooks, and billing.
• Assist with scheduling, performance evaluations, and staff development.
• Handle escalated guest issues professionally and in accordance with hotel policies.
• Ensure compliance with health, safety, and security regulations. Skills Required
• Minimum 2 years of hotel front desk experience, with at least 1 year in a supervisory or lead role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy.
• Proficient in using phone systems and other office equipment.
• Exceptional organizational skills with the ability to multitask effectively.
• Knowledge of reservation systems and hotel management software is a plus.
• Ability to work flexible hours, including weekends and holidays. Physical Demands
• Stand for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Visually look at a computer for extended periods of time.

Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person