Night Manager / MOD Sheraton Sand Key Resort Clearwater Beach, FL Job Details Full-time $55,000 - $65,000 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Physical security Customer communication Resort experience In-person customer service Shift management Managing hospitality teams Hotel emergency procedures Property management Full Job Description Salaried Manager Position Salary based on level of experience Job Overview We are seeking an experienced and dedicated Night Manager to oversee operations during the evening shifts at our establishment. The Night Manager on Duty (MOD) is responsible for overseeing all operations of the hotel resort during the night shift. This includes managing guest services, ensuring the safety and security of the property, and coordinating with all departments to ensure smooth operations overnight. The Night MOD will also serve as the primary point of contact for guest concerns, staff issues, and emergencies that may arise after hours

Key Responsibilities Guest Services & Satisfaction :

• Respond to guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure all guests receive an exceptional experience during their stay, handling any issues that arise.
• Oversee the check-in and check-out process for late-night arrivals and departures.

Staff Supervision :

• Supervise and coordinate night shift staff, including front desk agents, security, and housekeeping.
• Provide guidance, support, and direction to team members, ensuring all duties are carried out efficiently.
• Maintain communication with day shift management to ensure a smooth transition and handover of responsibilities.

Operational Oversight :

• Monitor the operational aspects of the hotel, including room status, guest requests, and facility cleanliness.
• Ensure that hotel policies and procedures are followed.
• Track and address maintenance issues, ensuring prompt resolution of any concerns.

Security & Safety :

• Monitor the security of the property, ensuring the safety of guests, staff, and the premises.
• Handle emergency situations calmly and effectively, coordinating with local authorities if needed.
• Complete regular rounds of the property to ensure all areas are secure.

Communication :

• Maintain effective communication with all hotel departments and management teams.
• Provide clear and concise reports on issues, incidents, and key observations during the night shift.
• Maintaining clear communication with F&B outlets and banquets is essential to ensure smooth operation and coordination across departments.

Qualifications & Requirements:

• Previous hotel or resort experience required; supervisory or management experience preferred.
• Excellent customer service skills with a focus on problem resolution.
• Strong communication and interpersonal skills.
• Ability to work independently and take initiative during the night shift.
• Knowledge of hotel operations and reservation systems.
• Must be able to handle emergencies with professionalism and composure.
• Availability to work night shifts, including weekends and holidays.
• Physical ability to conduct regular rounds of the property.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person