At our hotel, the VIP Lounge is more than an exclusive space. It's where personalized service, exceptional hospitality, and memorable experiences come together. As a VIP Lounge Guest Services Supervisor , you'll lead a team dedicated to delivering elevated service while creating meaningful connections with our most valued guests. We live by four simple but powerful ideas: Inspire Incredible
- Deliver personalized experiences that exceed expectations. Discover
- Learn, grow, and develop your leadership skills in a dynamic hospitality environment. Empowerment
- Lead with confidence, share ideas, and make a lasting impact. Possibility
- Build a rewarding hospitality career with opportunities for advancement.
The Role:
VIP Lounge Guest Services Supervisor As our VIP Lounge Guest Services Supervisor , you will oversee the daily operations of the VIP Lounge, ensuring exceptional guest satisfaction, seamless service delivery, and a welcoming atmosphere. You will lead by example, coach team members, and create unforgettable experiences for our VIP guests. What You'll Do Supervise the day-to-day operations of the VIP Lounge Lead, motivate, and support Guest Services team members Ensure all guests receive personalized, exceptional service Welcome VIP guests and address special requests proactively Monitor lounge presentation, cleanliness, and service standards Resolve guest concerns promptly and professionally Coordinate with Front Desk, Housekeeping, Food & Beverage, and other departments to ensure a seamless guest experience Train, coach, and develop team members on service excellence and brand standards Assist with scheduling, staffing, and operational coverage Monitor inventory and ensure adequate lounge supplies and amenities Maintain accurate records, reports, and guest communications Support special events, group arrivals, and executive-level guests Identify opportunities to enhance guest satisfaction and operational efficiency What You Bring Previous experience in Hospitality, Guest Services, VIP Services, Front Office, or a related leadership role Strong leadership and team-building skills Exceptional customer service and problem-solving abilities Excellent communication and interpersonal skills Ability to multitask in a fast-paced luxury hospitality environment Strong organizational and time-management skills Experience with hotel property management systems, preferably OPERA, is a plus A passion for exceeding guest expectations and developing team members Flexible availability, including weekends and holidays as needed Why You'll Love Working with UsIncredible Health Benefits $0 Copays $0 Deductibles $0 Out-of-Pocket Costs Because your health and peace of mind matter. Growth & Opportunity The VIP Lounge is more than a destination for our guests. It's a place where future hospitality leaders are developed. From department leadership opportunities to cross-functional growth, you'll have the support and resources needed to build a successful career. Additional Requirements Drug-free workplace U.S. work authorization required If you're ready to inspire incredible experiences , discover your leadership potential , feel empowered to make a difference , and embrace a future full of possibility , we'd love to meet you. Apply today and elevate your hospitality career as our
VIP Lounge Guest Services Supervisor Job Type:
Full-time Pay:
$18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance Ability to
Commute:
Doral, FL (Required) Ability to
Relocate:
Doral, FL:
Relocate before starting work (Preferred)
Work Location:
In person
